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Complaint Master - A comprehensive, validated system for managing complaints

Track complaints through their life-cycle ensuring that important information is properly analyzed, trended and resolved through corrective actions.

  Key Benefits
a Rule based automated workflow to ensures all tasks are completed.
a Automatic email notification for important events (user configurable).
a Document management capabilities to store external documents within the complaint record.
a Scan pictures and external documents into the system.
a Unique"Point and Click" Trending capability (four product levels of trending).
a Automatic identification of significant trend events based on statistical techniques.
a Keep track of "To Do" items associated with a complaint file.
a Publish Interactive Trend Analysis Reports on the company's intranet.
a Fully validated to satisfy FDA regulations.