Customize the format of the Complaint File No. using the Configuration Settings panel. The Configuration Settings panel gives you complete flexibility in creating a  number sequence that can include a date portion, a character portion and an incremental number portion. You can chose the starting sequence number to be 1 (default) or any other positive number.

The following is a sample list of Events that can be used for this purpose:

	When the complaint record is created
	When the investigation is assigned
	When the investigation is completed
	When a complaint record is closed
	When an Adverse Event form is created
	When correspondence is sent to the customer

By having all relevant information linked with a complaint, users from different sites or across the globe can easily access the information they need and work in a distributed fashion.

Complaint Master uses an industry standard word processor, Microsoft Word, to help users create richly formatted documents. A side benefit of using Word as the document/template creation tool is that documents created by the system can be shared with other users that do not have access to Complaint Master. Other features available with the tool include Spell Checking, Specialized Formatting Options, Form Controls and Macros.

Some of the document templates provided with Complaint Master include:

	Acknowledgement Letter
	Results Letter
	General Memo to File
	MedWatch Form
	Vigilance Form

Complaint Master supports TWAIN compliant scanners and uses a compressed file format to minimize file size.

Complaint Master supports the most popular Email Systems in the market today. Selecting an Email System is as simple as selecting one from the list. This wide support for email systems ensures that campaniles will not loose email functionality if they changes email systems in the future.

The list below is a sample of supported Email systems:

	Lotus cc:Mail
	Lotus Notes
	Microsoft Exchange
	Microsoft MAPI
	VINES
	Internet Mail (SMTP/POP)
	Novell GroupWise

Complaint Master relies on the Auto-Numbering service to automatically generate the next sequential file number for a facility.

The following are a sample statuses tracked by Complaint Master:

	Acknowledge (Waiting to be Acknowledged)
	Investigate (Waiting to be Investigated)
	Approve (Waiting for Approved)
	Close (Waiting for Closure)

All charts are customizable via the "Charts Properties Panel". Users can configure the starting and ending month for a chart as well as other useful options.

Complaint Master can also create Numerator-Denominator Charts, also known as Normalized Charts, by dividing the figures on a Numerator Chart by a normalizing factor such as Sales/Month, Procedures/Month or other normalizing values that are numeric.

To aid users with the analysis of the complaint data, Complaint Master can retrieve the complaint records shown on the trend chart by clicking on the data points. Users can quickly determine if all complaints are correctly coded and therefore ensure the reports are accurate.

Each user creates their own personal list of custom reports. Reports that are created by the Wizard can be saved and run periodically.

Some of the Standard Reports Titles include:

	Complaints with Adverse Events
	Complaints by Date Range
	Complaints by Text Search
	Complaints by Lot or Serial No.
	Complaints by Part No.

Some of the output formats supported by the Report Writer Tool are:

	Microsoft Excel
	Microsoft Access
	Text Delimited
	HTML
	Microsoft Word

If more detailed information on a complaint is needed, users can double click the complaint item and retrieve all the complaint information.

In addition to the basic functionality for creating forms and exporting data, Complaint Master allows advanced users to alter the behavior of a form by using specialized macros written in VBA.

Some of these configurable features include:

	Drop-down list boxes
	Templates
	Security
	Pre-written Text (automatic text fill-in for large text fields)
	Auto-Emails
	Days Open

The To Do's functionality is an excellent tool for ensuring tasks that must be completed do not get missed. Both In-Progress and Completed tasks are stored by the system, which helps users/managers audit work done on a complaint.

The Event Log panel can also be used as a note posting tool to record time-stamped notes of important facts about the complaint that can be posted but not changed.

To protect unauthorized access from the database or server end, password authentication on the database server is strictly enforced.

Pre-Written TEXT

Pre-Written TEXT is a productivity feature that saves users from typing long paragraphs of text that are typed frequently. To use this feature, users save the Text they wish to reuse in the Pre-Written TEXT panel. To retrieve the Text, users select the desired paragraph from the catalog with a few simple clicks. This feature saves typing time and helps ensure the quality of the input.

If any matches are found, the system displays a list of these matches and respective file numbers. From the list, users can retrieve the detailed complaint information to determine if the Serial or Lot number is in question.

The Audit Inspection tool shows all the changes made to a record in chronological order, visually marking those fields that were changed in an  entry.

The codes categories supported by Complaint Master are:

	Customer Issue Codes (what the customer perceives the issue is)
	Failure Mode Codes (what the analysis showed the issue is)
	Other Codes (a miscellaneous category for additional codes)

So for example, if part no. B is a piece a larger product labeled part no. A then the hierarchy would show B as a branch of A. When trending, this information helps the system show how part no. B contributed to the total number of issues found on part no. A.

Our installations of Complaint Master in some cases span interconnected sites across the US and Europe with excellent performance. Complaint Master supports TCP-IP and is compatible to networks running Novell or Microsoft NT/2000.

Complaint Master was built using software architecture principles based on the Internet Stateless model, which is one of the most scalable software architecture models available today.